Privacy Policy
Catalyst Group Solutions
Effective Date: [01 August 2025]Last Updated: [01 August 2025]
1. Introduction
Catalyst Group Solutions ("we", "us", "our", or "the Company") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, or business operations.
2. About Us
Entity Name: Catalyst Group Solutions
ABN: 97 673 391 725
Email: james@catalystgroup.solutions
3. What Personal Information We Collect
We may collect the following types of personal information:
3.1 Information You Provide Directly
- Name, email address, phone number, and business contact details
- Business information and industry details
- Information provided in consultation forms, surveys, or feedback
- Payment and billing information
- Communication records and correspondence
- Professional qualifications and experience details
3.2 Information Collected Automatically
- Website usage data, including IP addresses, browser type, and device information
- Cookies and similar tracking technologies
- Access logs and technical information
- Location data (if you consent to location services)
3.3 Information from Third Parties
- Business contact information from publicly available sources
- Information from business partners or referrals
- Social media profile information (if you connect via social platforms)
4. How We Collect Personal Information
We collect personal information through:
- Our website and online forms
- Email communications and phone calls
- Business meetings and consultations
- Events, webinars, and networking activities
- Third-party platforms and integrations
- Publicly available sources
- Business partners and referrals
5. Why We Collect and Use Personal Information
We collect and use your personal information for the following purposes:
5.1 Primary Purposes
- Providing our consulting and business services
- Processing payments and managing billing
- Communicating with you about our services
- Managing client relationships and project delivery
- Responding to inquiries and providing customer support
5.2 Secondary Purposes
- Marketing our services (with your consent)
- Improving our services and website functionality
- Conducting research and analytics
- Complying with legal and regulatory requirements
- Protecting our business interests and security
6. Disclosure of Personal Information
We may disclose your personal information to:
6.1 Service Providers
- IT service providers and cloud hosting services
- Payment processors and financial institutions
- Professional advisors (lawyers, accountants, auditors)
- Marketing and communication service providers
6.2 Business Partners
- Subcontractors and project collaborators
- Technology partners and integration providers
- Referral partners (with your consent)
6.3 Legal Requirements
- Government agencies and regulatory bodies (when required by law)
- Law enforcement agencies (when legally required)
- Courts and tribunals (when legally required)
6.4 Business Transactions
- Potential buyers or investors (in case of business sale or merger)
- Professional advisors involved in business transactions
We do not sell your personal information to third parties for marketing purposes.
7. International Transfers
We may transfer your personal information overseas to:
- Cloud service providers located in [specify countries, e.g., United States, Singapore]
- International business partners or service providers
- Overseas offices or subsidiaries (if applicable)
When transferring personal information overseas, we ensure appropriate safeguards are in place in accordance with the Privacy Act 1988.
8. Data Security and Retention
8.1 Security Measures
We implement reasonable security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on privacy and security practices
8.2 Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Meet our business and operational needs
Generally, we retain client information for [7 years] after the completion of services, in line with business and legal requirements.
9. Your Rights
Under the Privacy Act 1988, you have the right to:
9.1 Access
Request access to the personal information we hold about you, subject to certain exceptions.
9.2 Correction
Request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
9.3 Deletion
Request deletion of your personal information in certain circumstances.
9.4 Opt-out
Opt-out of receiving marketing communications at any time.
9.5 Complaints
Make a complaint about our handling of your personal information.
10. How to Exercise Your Rights
To exercise your rights or make an inquiry about your personal information:
Email: james@catalystgroup.solutions
We will respond to your request within 30 days and may require verification of your identity.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Provide personalized content and services
- Enable social media features
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
12. Marketing Communications
We may send you marketing communications about our services if:
- You have consented to receive them
- You are an existing client and the communications relate to similar services
- We have a legitimate business interest (and you haven't opted out)
You can opt-out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your communication preferences
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Other appropriate communication methods
The effective date at the top of this policy indicates when it was last updated.
15. Complaints and Disputes
If you have a complaint about our handling of your personal information:
- Contact us first: Email [Insert Privacy Email] or call [Insert Phone]
- Internal review: We will investigate and respond within 30 days
- External complaint: If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC)
OAIC Contact Details:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
16. Contact Information
For any questions about this Privacy Policy or our privacy practices:
Privacy Officer
Catalyst Group Solutions
Email: james@catalystgroup.solutions